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Issue 2: 6th April 2020


Coronavirus Cases

In line with the national picture, Salford continues to see an increase in new cases. As of Sunday 5 April, 226 people in Salford have tested positive for coronavirus (an increase of 146% since last Monday).
It is likely that there are significantly more infections than confirmed cases. Using local modelling, it is estimated that Salford could have around 6,100 cases.

Stay at home and social distancing

This week the Government is sending a leaflet and letter from the Prime Minister to every home in the country urging them to stay at home and detailing support available for businesses and workers. Staying at home continues to be the most important message we need to communicate with residents to reduce the risk of spreading COVID-19, along with following the Government’s guidelines on social distancing.

Please continue to share the nationwide ‘Stay at Home, Protect the NHS and Save Lives’ campaign across all your communications channels to remind communities, using the hashtag #StayHomeSaveLives. The communications team are putting out regular messages via our twitter and facebook pages, as well as on our website. It would be very helpful if councillors could also share these messages.


Last week, Salford took delivery of a significant supply of Personal Protective Equipment (PPE), via the Greater Manchester Combined Authority. These supplies were immediately distributed to care homes and other settings across the city.

PPE will be an ongoing need throughout the current pandemic. We are in constant contact with our care homes, community care settings, and other front-line teams to understand their current need for advice, support, and where appropriate PPE. The Public Health Team will continue to prioritise the distribution of PPE to those settings and roles that are providing direct face-to-face support to residents with suspected or confirmed COVID19.

A Frequently Asked Questions briefing on the council’s approach to PPE is also attached.


The Spirit of Salford Helpline was launched in March for vulnerable residents who may need help with day to day tasks. As of 6 April, the hotline has received almost 3,000 enquiries and requests for help. Officers from across the council continue to work around the clock to meet demand.

So far, 1,018 people have been assisted with social wellbeing support such as help with food shopping and a further 607 people have been provided with support through Salford Assist including food, gas or electricity vouchers. A full breakdown of these requests is attached.  

In addition, Salford CCG has launched a new service to support isolated and lonely people during coronavirus. Stay in Touch offers regular ‘chat and check’ calls to help vulnerable residents cope with social isolation. If you know anyone who could do with additional help and support, please ensure you direct them to call the Spirit of Salford Hotline on 0800 952 1000 or email to find out more.


A full list of information about council services and access by the public can be found at council services information.


Salford Independent Domestic Abuse Support Service (SIDASS), is extending its opening hours during the pandemic. The services provides advice and support for those who are experiencing domestic abuse during this challenging time.

The opening times for the helpline are: Monday to Friday 1pm to 4pm then 6pm to 9pm; Saturday - 10am to 1pm and Sunday- 1pm to 4pm. Over the bank holiday Easter weekend the hours will be 12pm to 4pm every day over the four day bank holiday


Following government guidelines, we are currently contacting eligible businesses about discount and grants. Systems are being put in place so that grant payments can be processed as soon as possible, and reliefs and discounts applied to their business rates bill. 3,231 business have been identified as eligible for a grant of £10,000 and these will be contacted in the next few days.

We are responding quickly to business closures in line with the Government guidance, with a rollout plan that’s being jointly delivered with GMP, involving business information / awareness raising, engagement and compliance. We’ve put together a business section on our website containing all the key information and links to Government and Growth Hub information.

Since the regulations came in SCC have identified 1550 business that should be closed. An attempt has been made to contact (phone or email) all 1155 business for which we have contact details. We have had a confirmed contact with 753 of these premises; 614 were confirmed to be closed and 139 were confirmed still to be trading, in compliance with permitted exemptions.

People Services

Youth workers are finding lots of ways to engage young people on-line and now offer out of hours telephone support, if needed. Youth workers are contacting families on caseloads and waiting lists to identify issues and signposting them to support.

The Starting Life Well Services are supporting Early Years settings to ‘record attendance of vulnerable’ and share with the Starting Life Well Service.  This will enable us to monitor attendance of children on Child Protection/ Children In Need plans and/ or Looked After Children in Early Years settings.

Work is underway to enhance the well-being support offer to staff who are dealing with increased deaths in care homes, including the Silvercloud on-line support product and bereavement support.

Service Reform

All births and notices of marriage / civil partnerships have been cancelled until 30 June 2020. The team has notified all affected residents to offer postponements or refunds. During the Easter period the Register Office will be undertaking death registration appointments on Saturday 11 April 2020 and Monday 13 April 2020. The office will be closed on Good Friday and Easter Sunday.

Council tax relief is being applied to those in receipt of council tax reduction which will help at least 9,000 people.

Schools and childcare

A total of 58 Early Years settings and 53 childminders had now closed so alternative provision is being organised where required. Local Authority Nurseries are discussing with Key Worker parents if childcare is required for bank holidays.

Officers are putting a ‘home learning package’ to support families of children with Special Educational Needs and Disabilities whilst their children are at home, this will also include universal and targeted resources to support parenting needs.


Neighbourhood Managers continue to monitor issues/tensions in communities, liaising with key community organisations and representatives and sharing key information.

There have been a number of complaints regarding people not observing social distancing, which includes children playing in street, residents socialising with others in garden and also in parks/ open spaces. GMP are aware of such ‘hot spots’ and patrolled them over the weekend. 

Youth Service is also visiting areas to disperse any groups of young people.


  • The Spirit of Salford Helpline leaflet has been translated into Yiddish and specific community links and phone numbers added in collaboration with the Jewish Foundation.
  • Social distancing guidance has now been published in different languages to aid communication with all sections of the community. There is also an easy read version on shielding vulnerable people.
  • GMCVO have created a page that lists information, sources of support and resources for Black, Asian and Minority Ethnic (BAME) communities during the Coronavirus (Covid-19) pandemic. It includes resources, such as translated guidance; support from UKLGIG and the Red Cross and relevant information.  


Most community-based food clubs in the city continue to operate as normal, although Langworthy Cornerstone is offering a food delivery service only. 

Salford Food Bank has changed the way it works so that people are now being provided with a delivered food parcel directly to their home. Little Hulton Food Bank has been withdrawn, but alternative food crisis support is still available from The Well in Farnsworth.

Irlam and Cadishead Food Bank is also changing the way it operates but hopes to remain open in some fashion. L'chaim Chabad remains open as normal.

Several national and local organisations including Tesco, Morrisons and The Lowry are also supporting local food projects and Salford CVS continues to co-ordinate efforts for people to donate to Salford's emergency response via Salford4Good.


In recognition of our key workers in the NHS, and essential workers across the city, the civic centre will be lit up in magenta and blue at 8pm on Thursday 9 April.